Returns & Refunds

Last updated: 28 September 2026

We want the returns process to be clear and straightforward. This policy applies in addition to your statutory rights under UK consumer law.

Change-of-Mind Returns

For most eligible goods purchased online, you may tell us that you wish to cancel within 14 days after the day you receive your order. After notifying us, you normally have a further 14 days to send the eligible goods back.

To start a return, email info@glowara.co.uk with your order number and a clear statement that you wish to cancel, or use our Cancellation Form.

Condition of Returned Products

Please return products with all parts and packaging supplied with them. You may inspect goods in the same way you reasonably would in a shop. Where permitted by law, a refund may be reduced to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Hygiene Products

Glowara exfoliating gloves are personal-care products. Where a product is supplied sealed and is not suitable for return for health-protection or hygiene reasons, the statutory cancellation right may no longer apply once the seal or protective hygiene packaging has been broken after delivery, where the legal conditions for that exception are met.

Return Shipping

For a change-of-mind return, you are responsible for the cost of sending the goods back unless we tell you otherwise. We recommend using a service that provides proof of posting and keeping that proof until your return has been completed.

Refunds

Approved refunds are made to the original payment method. Where the whole order is validly cancelled under applicable distance-selling rules, we will also refund the standard outbound delivery charge you paid. If you selected a more expensive delivery service, any amount above the standard delivery cost is not normally refundable.

Refunds will be processed within the timeframe required by applicable UK consumer law after we receive the returned goods or acceptable evidence that they have been sent back.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged on arrival or different from what you ordered, contact us at info@glowara.co.uk with your order number and details of the problem. Photographs may help us resolve damaged or incorrect orders more quickly.

Your statutory rights are not affected by this policy.