Privacy & Cookies

Last updated: 28 September 2026

This Privacy & Cookies notice explains how personal information is collected and used when you visit or shop with Glowara. Glowara is operated by WABARTUM LTD.

1. Information We Collect

Depending on how you use the store, we may process information including your name, email address, telephone number, billing and delivery addresses, order history, payment and transaction information, customer-service messages, device and browser information, IP address, and information about how you interact with the website.

Payment-card details are handled by the payment services used at checkout. We do not need to receive or store your full card details in order to process an order.

2. How We Use Personal Information

We use personal information where necessary to process and fulfil orders, take payment, arrange delivery, manage returns and refunds, provide customer support, maintain account and order records, prevent fraud and misuse, operate and improve the store, comply with legal obligations, and send marketing where you have consented or where otherwise permitted by law.

3. Lawful Bases

Depending on the activity, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests that do not override your rights, or because you have given consent.

4. Shopify and Service Providers

Our store is hosted by Shopify. Information you provide through the store is processed by Shopify and may also be shared with service providers that help us operate the business, such as payment processors, delivery and fulfilment providers, IT and hosting services, customer-support tools, analytics providers and marketing services where enabled.

We only share information where reasonably necessary for the relevant service, legal requirement or legitimate business purpose.

5. International Data Transfers

Some service providers may process information outside the United Kingdom. Where applicable, international transfers are handled using recognised legal safeguards or other transfer mechanisms permitted by data-protection law.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

7. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary for the store to function, such as checkout, cart and security features. Subject to your choices and applicable consent requirements, additional cookies or technologies may be used for analytics, performance, personalisation or marketing.

You can manage available privacy choices through the store's cookie or privacy controls and through your browser settings. Blocking necessary cookies may affect how parts of the website work.

8. Marketing

If you subscribe to marketing communications, you can unsubscribe using the link in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending transactional messages about an order or customer-service request.

9. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights to access your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent.

To exercise a privacy right, contact info@glowara.co.uk. We may need to verify your identity before completing a request.

10. Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue. You may also have the right to complain to the UK Information Commissioner's Office (ICO).

11. Security

We use reasonable organisational and technical measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

12. Children

Our store is not intended to collect personal information from children who are not legally able to make purchases or provide the relevant consent.

13. Changes to This Notice

We may update this notice to reflect changes to our services, technology, legal requirements or business practices. The latest version will be posted on this page.

14. Contact

For privacy questions or requests, email info@glowara.co.uk.